Kevin

Executive & Customer Support VA | Phone, Email & Chat | SOP Creation • Trainin

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Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($768.00/month)

Bachelors degree

Last Active

June 18th, 2026 (6 days ago)

Member Since

March 3rd, 2024

Profile Description

I'm a reliable Virtual Assistant with 4 years of experience in academic support services (notetaking, scheduling, transcription) and 2+ years in customer support (calls, email, and chat).

I’ve handled high-volume inquiries, resolved issues efficiently, and managed irate customers professionally. I also trained new tea ---------- mbers and assisted in creating and improving SOPs to streamline workflows.

I’m detail-oriented, organized, and known for delivering accurate work with fast turnaround times.

Skills:
Customer Support (Phone, Email & Chat)
Team Training and Onboarding
SOP Creation & Documentation
Handling Escalations and Irate Customers
Transcription (Accurate and Fast Turnaround)
Data Entry and CRM Management
Admin Support/Virtual Assistance

Tools and System Expertise:
Google Workspace (Docs, Sheets, Gmail, Calendar for documentation, reporting, and scheduling)
Slack, Zoom, Skype/Teams, WhatsApp, ---------- (team collaboration and client communication)
Notion, Clickup (SOP creation, task tracking, and internal documentation)
Zendesk (ticket handling, customer inquiries, issue resolution)
Zapier (basic workflow automation and apps integration)
Calendly (appointment setting and calendar management)
ChatGPT, Claude, Grammarly (AI-assisted writing, customer responses, and productivity support)
Canva, Gemini (graphics and social media content)
CapCut (basic video editing)

Available for part-time or full-time work. Can start immediately.

Top Skills

Office and Administration » Data Entry

Experience: 2 - 5 years

4 years as an academic notetaker and transcriptionist, specializing in accurate, well-organized, and easy-to-read documents. Fast, reliable, and detail-focused with consistent on-time delivery.

Customer Support » Customer Service

Experience: 2 - 5 years

2+ years as a CSR handling calls, email, and chat support. Experienced in managing irate customers, training new hires, and assisting in SOP creation and process improvements.

Other Skills

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Baguio, Benguet

Tests Taken: IQ
Score: 114: DISC
Dominance: 24%
Influence: 12%
Steadiness: 40%
Compliance: 24%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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