Homecare VA/ Executive Assistant/ Legal Assistant

I worked as a Legal Assistant and Legal Intake Specialist for a US-based law firm, supporting attorneys primarily in criminal defense matters. I handled both case management and client intake, making sure every matter was organized from the first call through resolution. I am proficient in Clio Manage and Lawmatics, using both systems daily to keep cases accurate, updated, and moving forward. As part of the intake role, I was the first point of contact for potential clients. I answered calls, gathered key case details, assessed urgency, explained the consultation process, and scheduled appointments. I made sure all intake information was properly entered into Lawmatics, followed up with leads, and ensured a smooth transition from consultation to signed engagement. Once retained, I helped ensure client information synced correctly into Clio Manage. On the legal assistant side, I maintained client files, updated custom fields, tracked deadlines, and organized documents in Clio. I drafted and formatted legal documents such as motions, pleadings, discovery, and correspondence for attorney review. I handled e-filing through court portals, monitored case dockets, calendared hearings and deadlines, and reviewed court orders to identify next steps. I regularly communicated with clients, courts, and opposing counsel regarding scheduling, document requests, and case updates. Managing both intake and active cases strengthened my ability to prioritize urgent matters, stay organized under pressure, and provide professional and empathetic support to clients throughout the legal process.

I worked as a Customer Service Support Representative for a US-based telecommunications campaign for four years, handling both inbound and outbound calls. My role focused on assisting customers with billing concerns, payment arrangements, account updates, service activations, and basic technical troubleshooting for mobile and internet services. I made sure to clearly explain plans, promotions, and service features so customers fully understood their options. On a daily basis, I managed high call volumes while maintaining professionalism and empathy, especially when dealing with frustrated customers. I handled billing disputes, resolved complaints, and offered practical solutions to retain customers whenever possible. For more complex issues, I escalated cases appropriately while ensuring proper documentation in the CRM system. Throughout my time in the role, I consistently met performance metrics such as customer satisfaction, quality scores, and first-call resolution. The experience strengthened my communication skills, attention to detail, and ability to stay calm and solution-focused in a fast-paced environment.

I worked as a Virtual Assistant providing remote support to business owners and professionals, handling a wide range of administrative, client-facing, and marketing responsibilities. My role focused on keeping daily operations organized, efficient, and moving forward without constant supervision. On the administrative side, I managed calendars, scheduled appointments, handled email inboxes, prepared reports, organized documents, and maintained accurate records. I also created systems and workflows to help streamline repetitive tasks and improve overall productivity. For client relations, I served as a primary point of contact by responding to inquiries, following up on leads, scheduling consultations, and maintaining professional communication. I made sure clients felt supported and informed, which helped build long-term relationships and improve client retention. In marketing and social media management, I created and scheduled content, responded to messages and comments, monitored engagement, and helped grow online presence across different platforms. I assisted with basic graphic design, caption writing, email campaigns, and tracking analytics to see what strategies were working. This role strengthened my time management, communication skills, creativity, and ability to adapt quickly while supporting multiple priorities in a remote work environment.