Supervisor /Customer Service

For a decade handling different issues like technical support, sales, Credit Card issues, port, ticket (Escalation group) and etc.

I have hands-on experience using Salesforce to manage customer data, update records and handle cases on a daily basis. I make sure all information is accurate, complete and properly documented. I’ve also used Salesforce to track issues, follow up on cases and support both customer service and back-office tasks. I’m comfortable navigating the system and using it to keep work organized and efficient.

I have over 10 years of experience in the BPO industry, mainly in customer service and operations. I’ve handled both voice and non-voice support, worked with tools like Salesforce and made sure customer data and cases are accurate and well-documented. I’ve also led teams, coached agents, and helped improve performance and KPIs. I’m detail-oriented, reliable and comfortable working in remote and changing environments.

I have experience in data entry where I accurately input, update and maintain large volumes of information in systems and databases. I make sure all details are correct, organized and properly documented to avoid errors. I’m careful with sensitive data and always focus on speed and accuracy while keeping quality high.

I have experience in team leadership where I handled and supported a group of agents in daily operations. I helped coach and guide team members, monitored performance and made sure targets and KPIs were met. I also assisted in resolving issues, providing feedback and keeping the team motivated and aligned with company goals.