Anging

Virtual Assistant, Graphic Designer and Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Associates degree

Last Active

July 6th, 2026 (6 days ago)

Member Since

February 26th, 2024

Profile Description

Results-driven professional with over two years of experience supporting customers in a fast-paced environment. Skilled in managing high volumes of inbound and outbound inquiries while maintaining professionalism, accuracy, and efficiency.

Previously supported members by arranging transportation for medical appointments, handling complaints, processing out-of-pocket reimbursements, and managing orders and returns. Adept at resolving concerns promptly, ensuring customer satisfaction, and collaborating with cross-functional teams to deliver seamless service.

Top Skills

Customer Support » Customer Service

Experience: 1 - 2 years

In my former position, I worked closely with clients, social workers, case managers, and nurses, helping them with a range of questions and needs. One of the most important parts of my job was taking phone calls from members and clients who wanted to schedule transportation for a doctor's visit. We also answered questions about the advantages of their health plan (United Health Care, Humana Plan). We also perform outbound calls, where we verify our members appointments by calling the facility. I got good at figuring out what they needed, suggesting solutions that would work, and making sure their reservations were verified quickly and correctly. I also took care of any cancellations or modifications, always aiming to deliver great customer service and guarantee a happy experience.

Other Skills

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Tagbilaran City, Bohol

Tests Taken: DISC
Dominance: 27 %
Influence: 18 %
Steadiness: 38 %
Compliance: 17 %