Results-oriented professional with over eight years of experience in banking operations, customer service, and administrative support, currently serving as a Team Leader and Billing Associate. Demonstrates strong expertise in financial transactions, settlement management, and data integrity, with a proven ability to deliver accurate and timely results in high-volume environments. Adept at client relationship management across multiple communication channels, ensuring service excellence and operational efficiency. Well-versed in regulatory compliance, including AMLA and KYC frameworks, with a consistent track record of maintaining confidentiality and mitigating risk.
Experience: 5 - 10 years
8 years as a customer service representative - teller and new accounts. Knowledgeable in banking processes and policies.
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