After 17 years across diverse fields, I’ve navigated various paradigms and unique challenges that have honed my abilities and provided me with valuable skills and wisdom. This journey has equipped me to make sound decisions in challenging situations. I am grateful for these experiences and the personal growth they have brought.
Experience: 1 - 2 years
Concentrix | Technical Support & Billing Specialist (Feb 2022 – Mar 2023) • Resolved technical and billing issues for major telecom accounts • Upsold add-on services, contributing to a 15% increase in team output. Teletech | Technical Support Specialist (May 2011 – Aug 2012) Provided ISP troubleshooting and solutions for telecom customers.
Experience: 2 - 5 years
Hospice Alliance Network | VA / Telemarketer (2023 – 2025) Top performer in cold calling, lead generation, and inbound/outbound client communications. Managed email/phone outreach, improving client engagement and conversion rates. Pay-Per-Appointment/ Sales Development Representative January 2025 - July 2025 * Cold Calling * Warm Calling * Email Management
Experience: 5 - 10 years
TMBIN Networx Tech Solutions Corp. | Business Development Manager (May 2013 – Aug 2019) Data gathering, field research, supply chain analysis, establishing relationship with suppliers, and network building Maven - Medical spa Jun 2020 - Dec 2021 · Phoenix, Arizona, United States (Business development representative) Business Strategy and Planning Relationship Building and Networking Sales and Revenue Generation
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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