I bring a strong background in customer service, sales, and telemarketing, combined with hands-on experience supporting multiple US law firms as an answering service and legal intake specialist. I began my career in the BPO industry serving US-based clients, where I developed strong skills in objection handling, lead conversion, and KPI-driven performance. I later transitioned into legal intake support, becoming the first point of contact for prospective clients. I handled inbound calls and web leads, qualified potential cases, scheduled appointments, and ensured all details were accurately documented. I specialize in turning inquiries into confirmed appointments while maintaining empathy and professionalism. I understand that many callers may feel overwhelmed, so I focus on building trust, listening carefully, and guiding them confidently to the next step. With a results-driven mindset, I treat every interaction as an opportunity to grow the business. I am comfortable working US business hours and experienced with Outlook, Microsoft Teams, and VoIP systems. While I have extensive experience in legal intake, I also bring the same skills to other industries customer service, sales, telemarketing, appointment setting, and cold calling helping businesses maximize leads, improve client experience, and drive results.
Experience: 5 - 10 years
Results-driven Lead Generation and Appointment Setter professional with a strong background in sales. Proven ability to generate high-quality leads, nurture prospects, and set up appointments effectively. Skilled in cold calling, email outreach, and leveraging CRM systems to maximize sales opportunities. Dedicated to meeting and exceeding sales targets while delivering exceptional customer service and building lasting client relationships.
Experience: 2 - 5 years
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