Operations Specialist & Executive Assistant

Used knowledge of Industrial Engineering to serve as a technical support specialist (Tier II) for QuickBooks, handling challenging data analysis and workflow improvement. Demonstrated ability to solve difficult problems related to accounting software while being able to explain technical aspects to clients from diverse backgrounds.

Level II Technical Support Specialist with proficiency in international cloud-based applications and finance software architecture. I am adept at performing root cause analysis of highly complicated data differences and software performance constraints. I excel in communicating complicated technical problems to global stakeholders in a succinct and efficient manner.

Performance-oriented manager and industrial engineer experienced in managing regional activities and multi-branch operations. My leadership is centered around creating a ‘high ownership’ mentality, serving as the last line of defense in terms of finance and law. My style is geared towards maximizing system efficiency, allowing team members to implement well-tested solutions without any discrepancies

Provided impactful, consultative sales support through careful matching of the technical specifications of appliances to individual customer lifestyles and budget constraints. My unique expertise lay in value-based sales, where I negotiated deals to optimize the branch's income, along with maintaining a high level of customer satisfaction in the long run via meticulous post-sales follow-ups.

Proven success in a large volume outbound environment, where my average productivity level was above 300+ calls daily. I was able to generate an impressive conversion rate of 3 out of every 5 cold calls into sales by effectively applying my skills in persuasion and my extensive technical knowledge about the products.

Audit-Ready Records: Implemented inventory and financial control systems that eliminated data discrepancies across multiple branch locations. System Optimization: Dedicated 5 years to mastering systems design, quality control, and operational efficiency. This degree serves as the logical foundation for all remote administrative workflows.

Customer manager with a focus on building trusted relations and troubleshooting technical issues. By utilizing the knowledge acquired through my degree in Industrial Engineering, I manage the process of customer management as an efficient system, from first interaction till after-sales service. Skilled at breaking down technical challenges into actionable resolutions, handling high-stakes communication, and upholding CRM accuracy for retaining clients.