Overview
Looking for full-time work (8 hours/day)
at $6.22/hour ($1,200.00/month)
Bachelor's degree
Last Active
June 23rd, 2026 (yesterday)
Member Since
February 9th, 2024
Profile Description
Working in a BPO industry since 2008, molded to work under pressure and multitask. Soft and hard skills were polished to meet both company and client standards. As a technical and customer service specialist, I am trained to address customer demands with proper guidelines incorporating these in call handling, both inbound and outbound, resulting to great customer satisfaction. Integrity and confidentiality, aside from excellent customer service, is my utmost priority in dealing with customer and client information. Research skills also played a great role to manage call handling time resulting to efficiency. In addition, I have been part of the Quality Team for years working together with Operations and the Training Team by providing insights and key actions to sustain the business and improve customer experience.
Top Skills
Office and Administration » Leadership
Experience: Less than 6 months
o Provides insights and partners with Operations and the Training Team to come up with Key Actions to resolve product and/or people opportunities o Client facing providing updates on Quality performance and how it affects other KPIs o Team management on productivity, rate of alignment and scorecard
Office and Administration » Quality Assurance
Experience: 5 - 10 years
o Monitors calls capturing gems and opportunities to be used as models calls during calibrations o Conduct QA Talks and Refreshers o Provides insights and partners with Operations and the Training Team to come up with Key Actions to resolve product and/or people opportunities o Client facing providing updates on Quality performance and how it affects other KPIs o Team management on productivity, rate of alignment and scorecard o Weekly and monthly business review o Frequent follow ups on coaching compliance with Operations
Customer Support » Customer Relationship Management
Experience: 5 - 10 years
o Process claims/disputes for fraud and non-fraud debit card and ACH transactions o Debit Card managing (activation/reactivation and replacement) o Provides support on order specifications and billing o Provides voice and remote technical support on setting up routers and network devices into one network
Other Skills
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 37%
- Influence: 25%
- Steadiness: 11%
- Compliance: 27%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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