Medical insurance specialist

In my previous role as a customer service representative at Ttec, I was responsible for providing exceptional support to our customers. I handled a wide range of inquiries and concerns with professionalism and empathy. In my previous role handling medical insurance and appointment scheduling, I demonstrated a strong understanding of both healthcare procedures and customer service. I effectively managed patient inquiries regarding insurance coverage, explaining complex policies in a clear and empathetic manner. Additionally, I facilitated appointment scheduling with precision, ensuring patients received timely access to healthcare services. I leveraged organizational skills to optimize appointment calendars, minimizing wait times and maximizing patient satisfaction. My attention to detail and commitment to providing compassionate assistance resulted in positive patient experiences and contributed to the efficient operation of the healthcare facility.

Im a previous team lead supervisor on my previous job so leadership is a skill that i worked on for years before applying to that position. I handled a strong 20+ advocates on my previous company. Im in charge of coaching and tracking of their performance scorecards and providing motivation as we work.

Since outlook is the one that we use on daily basis on my previous company this is very easy for me to navigate and understand. From emails to schedule even with contacting external companies and doctors.

In my previous role, I handled medical insurance administration, including processing claims, verifying patient coverage, and communicating with insurance providers. My attention to detail and understanding of insurance policies ensured accurate and timely reimbursement, minimizing claim denials and optimizing reimbursement rates.

In my previous role, I demonstrated proficiency in Microsoft Excel through various tasks such as data entry, analysis, and reporting. I utilized Excel's functions and formulas to manipulate large datasets, ensuring accuracy and efficiency in my work. I also created a tracker for the scores of my team to improve their performance and to see in what part I need to coach them.