I am a customer service professional with over 1 year and 6 months of experience in the telecommunications BPO industry, combined with specialized training in Real Estate Virtual Assistance and cold calling.
Throughout my career, I have developed strong skills in customer communication, problem-solving, account management, lead generation, appointment setting, objection handling, and relationship building. My experience in handling inbound and outbound customer interactions has strengthened my ability to communicate effectively, manage multiple tasks efficiently, and consistently deliver high-quality customer service in fast-paced environments.
I have completed specialized training in Real Estate Virtual Assistance, where I gained knowledge in cold calling, lead generation, appointment setting, and CRM systems, including GoHighLevel. I am also proficient in Google Workspace, Microsoft 365, and various communication and collaboration tools used in remote work environments.
I am currently seeking opportunities as a Real Estate Virtual Assistant, Customer Service Virtual Assistant, or General Administrative Virtual Assistant, where I can contribute my communication skills, strong work ethic, attention to detail, and commitment to helping businesses grow and succeed.
Core Competencies:
• Customer Service
• Real Estate Cold Calling
• Lead Generation
• Appointment Setting
• Customer Relationship Management (CRM)
• Data Entry
• Administrative Support
• Google Workspace
• Microsoft 365
• GoHighLevel
• Communication & Relationship Building
Experience: 6 months - 1 year
I've worked as a Customer Service Representative for 1 year and 6 months.
Experience: 1 - 2 years
I've been in a BPO company for 1 year and 6 months as a Customer Service Representative. I provided friendly and efficient support to customers, handling incoming inquiries via phone, email, and chat. My main role was to address customer questions, resolve issues, and ensure a positive experience. I worked to provide quick, clear solutions while maintaining a professional and empathetic approach. I also kept accurate records of customer interactions and collaborated with other teams to make sure customer needs were met.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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