• Worked for 8x8 service.
• VoIP provider in US and UK
• Taking calls for advance troubleshooting related to call quality and call terminations like delay audio, garbled audio, static line, unable to make and received calls
• Provides solution for all our customers issues with their VoIP services.
• Assisting customers request in creating ring group,calll queue, auto attendant, paging system, porting numbers, efax setup and activating VoIP phones like polycoms,Cisco and Yealink.
• Assisting clients that are having SMS/MMS issues withing 8x8 work platform,
• Troubleshooting and assisting clients that are experiencing 8x8 integrations issues with Bullhorn, MS Teams, Sales force, ZenDesk, HubSpot
• Familiarity of WAN and LAN systems
Assisting clients on setting up overhead paging systems, hard fax machines using ATA adapters
Experience: 2 - 5 years
• Worked for 8x8 service. • VoIP provider in US and UK • Taking calls for advance troubleshooting related to call quality and call terminations like delay audio, garbled audio, static line, unable to make and received calls • Provides solution for all our customers issues with their VoIP services. • Assisting customers request in creating ring group,calll queue, auto attendant, paging system, porting numbers, efax setup and activating VoIP phones like polycoms,Cisco and Yealink. • Assisting clients that are having SMS/MMS issues withing 8x8 work platform, • Troubleshooting and assisting clients that are experiencing 8x8 integrations issues with Bullhorn, MS Teams, Sales force, ZenDesk, HubSpot • Familiarity of WAN and LAN systems Setting up overhead paging system hard fax machine using ATA adapters
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