Manager / Customer Service Representative

???? Technical Skills EMR/EHR Management (Gorgias, Magento, Virtual Hub,eClinicalWorks, Epic, ASPN, and Insurance Portals Appointment Scheduling & Calendar Management Medical Transcription & Documentation Patient Record Management & Data Entry Insurance Verification & Billing Support HIPAA Compliance & Confidentiality Prescription Refill Coordination Medical Coding & Terminology Familiarity Virtual Administrative Support (emails, reports, forms) ???? Soft Skills Excellent Communication (verbal & written) Empathy & Patient-Centered Service Problem-Solving & Critical Thinking Attention to Detail & Accuracy Strong Organizational Skills Time Management & Multitasking Adaptability in Fast-Paced Environments Professionalism & Confidentiality Team Collaboration & Independence

•Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed •Delivered superior training and leadership to teams to boost performance and help team members to achieve performance targets Inventory materials on daily basis to identify and resolve discrepancies Maintaining highly accurate and records •Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills •Trained new employees and delegated daily tasks and responsibilities •Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance •Collaborated with internal team store streamline operations across materials handling, production and shipping. ● Hire and Train Employee ● Optimizing restaurant operation ● Maintaining Safety and Food Quality ● People Management ● Controlling Operational cost ● Inventory Management ● Customer Service Satisfaction ● Ensuring health and safety standards ● Ensuring best customer service ● Marketing

● Answer inbound calls in a timely and friendly manner ● Evaluate problems and complaints of the caller and provide proper solution ● Provide information on the company’s services and generate interest in the offer ● Upsell products and services ● Route calls to another department if needed ● Make relevant Reports from customer concern and interactions ● Research needed information using available resources ● Identify any issues that customers might be struggling with ● Complete call logs and reports ● Manage and Update customer database ● Follow-up on customer call / Call back ● Solving customer Concern/Problem/Inquiry/Request ● Boost customer loyalty by offering a proper experience over the phone ● Technical Support