Virtual Assistant / Customer Service Representative

As a Credit Officer, here are some of the things I do: * Conduct an orientation to discuss Credit services. * Build rapport with borrowers and potential borrowers. * Evaluate or assess the borrower's capacity to pay and provide a recommendation for approval. * Manage credit risk related to the Loan accounts. * Assist loan recovery activities of the unit. * Communicate to respective borrower the terms and conditions of Loans.

Implement accounting software. Provide classroom and one-on-one training to customer. Present product/system for target customers. Perform System Evaluation for customers to ensure that the system will meet their requirements. Support pre and post implementation issue. Ensure balance data

* Answer calls or chats from customers regarding IT issues and requests. * Diagnose and resolve common technical problems using available knowledge and tools. * Maintain accurate records of incidents, requests, and resolutions. * Identify and Escalate complex issues to appropriate support levels. * Provide timely updates and information to customers about the status of their issues. * Conduct research and using knowledge management resources to find solutions. * Provide support for various products, including desktop support and potentially specific software or applications. * Identify opportunities to improve service desk processes.