Customer Service Representative - Executive Assistant

I worked as a Customer Service Representative for Public Storage, assisting customers with unit rentals, account inquiries, payments, and general support. I helped customers find the right storage solutions while making the process simple and stress-free. I’m experienced in handling high call volumes, resolving issues quickly, and providing friendly, solution-focused service. I focus on creating a positive customer experience while keeping things efficient and organized.

Experienced in handling healthcare accounts with a strong background in Non-Emergency Medical Transportation (NEMT) services. Skilled in coordinating patient transportation, verifying eligibility and trip details, and ensuring compliance with healthcare protocols and company policies. Adept at managing high-volume inbound and outbound calls, addressing patient and provider concerns, and maintaining accurate documentation in healthcare systems. Demonstrates a high level of attention to detail, empathy, and professionalism when assisting members, facilities, and drivers. Familiar with scheduling, modifying, and resolving trip-related issues while prioritizing patient safety and satisfaction. Proven ability to work efficiently in fast-paced healthcare environments, follow HIPAA guidelines, and support seamless communication between patients, transportation providers, and healthcare organizations.

Worked as a Sales Representative and Customer Retention specialist in a BPO company in the Philippines. My experience as a Sales Rep has shown me that you not only help the company gain more sales and attract bigger clients, but also see it as an opportunity to acquire knowledge that will aid you in becoming a better business owner in the future.

I started getting to know my skills when i decided to have a clothing line business. Until it comes to my mind that i want to grow my career in BPO industry then suddenly i get hired and put me an account that suited my skills which is graphic designer and video editing.

Audio master for almost 2 years for podcast, interviews, reels, youtube shorts, realty podcast????