Airbnb/ Short Term Rental Manager | Social Media Manager wit

I have been working in the BPO industry since 2015, primarily in customer support roles. I genuinely enjoy interacting with people and find it incredibly rewarding to listen to their concerns and help resolve them effectively. Throughout my career, I’ve gained extensive experience across various industries. At Airbnb, I handled high-tier escalations, while at Newell Brands, I provided support in retail, e-commerce, and technical areas. My role at Pitney Bowes focused on billing inquiries, and at Instacart, I supported both consumers and shoppers. During my time at Netflix, I managed both technical issues and billing concerns. I also served as a reservation front desk representative for the global Hilton hotel chain. Across these roles, I was responsible for managing inbound and outbound emails, chats, messaging, and phone calls. Additionally, I worked as a content moderator with TaskUs, further expanding my skill set in ensuring quality and compliance.

Ensuring quality, compliance, and adherence to platform guidelines. While working with TaskUs, I served as a content moderator, reviewing and managing user-generated content across various platforms to maintain community standards. My role required a keen eye for detail, strong decision-making skills, and the ability to handle sensitive material with professionalism. This experience has strengthened my ability to manage online interactions, enforce policies, and contribute to a safe and engaging digital environment.

I gained valuable experience in office and administrative tasks as a Secretary for SKK and Milwaukee Steel Corp from August 2013 to December 2014. My responsibilities included data entry, maintaining accurate records, managing correspondence, and organizing schedules. This role strengthened my attention to detail, time management, and organizational skills while ensuring the smooth flow of day-to-day operations.