TikTok Shop Affiliate Operations Specialist

Worked as a Data Encoder/Data Entry Specialist at Liceo de Cagayan University – Office of the University Research and Coordination. Handled data retrieval, sorting, and processing for research operations, along with general data encoding tasks. Ensured data accuracy through consistent system maintenance, verification, and quality checks to support reliable research outputs.

Handled customer and creator relationship management as part of TikTok Shop affiliate operations and brand coordination. Managed communication with creators and clients, responded to inquiries, followed up on collaborations, and maintained organized records of interactions. Ensured smooth coordination between brands and creators to support ongoing partnerships and campaign execution.

Worked as a TikTok Shop Affiliate Specialist handling end-to-end affiliate operations for a skincare brand and e-commerce campaigns. Responsible for creator sourcing and outreach, affiliate recruitment, sample coordination, paid collaborations, and campaign tracking. Managed communication with creators, monitored campaign progress, and ensured timely execution of deliverables. Focused on maintaining structured workflows to support efficient creator-brand partnerships and consistent campaign performance.

Handled social media management for a skincare brand, focusing on Facebook and Instagram pages. Responsible for coordinating with the media team on content ideas, planning, and scheduling posts. Assisted in maintaining consistent brand presence by organizing content timelines and ensuring timely execution of published materials.

Experienced in technical support, including software, hardware, and basic network troubleshooting from both internship and workplace responsibilities. Assisted clients during internship by resolving common system issues and providing technical support for computer-related concerns. In a previous company role, acted as the assigned IT support personnel responsible for managing internal computer connections and overseeing basic network centralization to maintain stable system operations.

Provided customer support for TikTok Shop and Shopee platforms, handling inquiries related to orders, products, shipping, and general customer concerns. Assisted customers by providing accurate information, resolving common issues, and ensuring timely responses to support a smooth shopping experience and maintain customer satisfaction.