Kem

Operations & Admin VA | Excel Reporting | Scheduling | Data Entry | 9 Years BPO

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Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

Bachelor's degree

Last Active

July 2nd, 2026 (26 days ago)

Member Since

January 27th, 2024

Profile Description

I am a detail-oriented Virtual Assistant and operations support professional with 9 years of experience in a fast-paced BPO environment supporting 200+ agents. I specialize in administrative support, data entry, reporting, scheduling, and remote coordination.

I was promoted internally from Customer Service Associate to Subject Matter Expert and later to Senior Workforce Coordinator, where I handled real-time monitoring, reporting, and operational support for leadership teams. This experience trained me to be organized, reliable, and proactive in remote work environments.

I can help business owners and teams stay organized by managing data, reports, schedules, inboxes, and daily admin tasks so you can focus on growth.

I am now looking for a long-term remote role as a Virtual Assistant, Admin Assistant, or Data Entry Specialist where I can provide consistent and accurate support.

Why hire me?

9 years professional experience

Strong Excel and reporting skills

Fast learner and reliable

Used to remote coordination and deadlines

Can work independently with minimal supervision

Available full-time

Hourly rate: $5/hr (long-term preferred)

Top Skills

Office and Administration » Data Analytics

Experience: 2 - 5 years

Generated daily and weekly reports, tracked KPIs, and supported forecasting and operations planning using Excel and WFM tools.

Office and Administration » Data Entry

Experience: 5 - 10 years

Accurate data entry and documentation of reports, attendance tracking, and performance metrics using Excel and internal systems.

Office and Administration » Administrative Support

Experience: 5 - 10 years

9 years supporting supervisors and operations with reports, documentation, scheduling, and daily admin tasks in a fast-paced environment.

Other Skills

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Create reports using pivot tables, formulas, trackers, and daily KPI dashboards to support operations and staffing decisions.

Office and Administration » Email Management

Experience: 2 - 5 years

Handled professional email communication with leadership and teams, sending updates, reports, and scheduling notices.

Office and Administration » Calendar Management » Scheduling

Experience: 2 - 5 years

Managed schedules for 200+ staff, adjusted shifts, coordinated overtime, and monitored attendance in real-time.

Virtual Assistant

Experience: 2 - 5 years

Provided administrative and operations support for leadership teams, including reporting, scheduling, and coordination in a high-volume BPO environment.

Professional Services » Management Services » Call Center Operations Management

Experience: 5 - 10 years

Supported leadership with real-time updates, staffing coordination, reporting, and documentation to ensure smooth daily operations.

Customer Support

Experience: 2 - 5 years

Handled customer inquiries and documentation while meeting performance and quality targets in a call center environment.

Systems Administration

Experience: 2 - 5 years

Experienced using CRM systems, Amazon Connect, NICE, IEX, and Verint for monitoring, documentation, and reporting.

Basic Information

Age: 31

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cebu City, Cebu

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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