Kem
Operations & Admin VA | Excel Reporting | Scheduling | Data Entry | 9 Years BPO
Verified
Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Bachelor's degree
Last Active
July 2nd, 2026 (18 days ago)
Member Since
January 27th, 2024
Profile Description
I am a detail-oriented Virtual Assistant and operations support professional with 9 years of experience in a fast-paced BPO environment supporting 200+ agents. I specialize in administrative support, data entry, reporting, scheduling, and remote coordination.
I was promoted internally from Customer Service Associate to Subject Matter Expert and later to Senior Workforce Coordinator, where I handled real-time monitoring, reporting, and operational support for leadership teams. This experience trained me to be organized, reliable, and proactive in remote work environments.
I can help business owners and teams stay organized by managing data, reports, schedules, inboxes, and daily admin tasks so you can focus on growth.
I am now looking for a long-term remote role as a Virtual Assistant, Admin Assistant, or Data Entry Specialist where I can provide consistent and accurate support.
Why hire me?
9 years professional experience
Strong Excel and reporting skills
Fast learner and reliable
Used to remote coordination and deadlines
Can work independently with minimal supervision
Available full-time
Hourly rate: $5/hr (long-term preferred)
Top Skills
Office and Administration » Data Analytics
Experience: 2 - 5 years
Generated daily and weekly reports, tracked KPIs, and supported forecasting and operations planning using Excel and WFM tools.
Office and Administration » Data Entry
Experience: 5 - 10 years
Accurate data entry and documentation of reports, attendance tracking, and performance metrics using Excel and internal systems.
Office and Administration » Administrative Support
Experience: 5 - 10 years
9 years supporting supervisors and operations with reports, documentation, scheduling, and daily admin tasks in a fast-paced environment.
Other Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Create reports using pivot tables, formulas, trackers, and daily KPI dashboards to support operations and staffing decisions.
Office and Administration » Email Management
Experience: 2 - 5 years
Handled professional email communication with leadership and teams, sending updates, reports, and scheduling notices.
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Managed schedules for 200+ staff, adjusted shifts, coordinated overtime, and monitored attendance in real-time.
Virtual Assistant
Experience: 2 - 5 years
Provided administrative and operations support for leadership teams, including reporting, scheduling, and coordination in a high-volume BPO environment.
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Supported leadership with real-time updates, staffing coordination, reporting, and documentation to ensure smooth daily operations.
Customer Support
Experience: 2 - 5 years
Handled customer inquiries and documentation while meeting performance and quality targets in a call center environment.
Systems Administration
Experience: 2 - 5 years
Experienced using CRM systems, Amazon Connect, NICE, IEX, and Verint for monitoring, documentation, and reporting.
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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