Customer Sales Associate

• Remained up-to-date and knowledgeable about the company services and protocols. • Developed and implemented effective sales and marketing strategies to gain new clients and keep existing ones. • Strong product knowledge and ability to thrive in a fast-paced retail environment. • Handled all customer inquiries with professionalism and care.

• Dealed with Dish Network for a year as a Technical Support Agent. • Speaking to customers to quickly get to the root of their problem and provide timely and accurate feedback. • Troubleshooting, diagnosing, and repairing faults in the products or services. • Documenting and tracking all issues and solutions in a ticketing system or a database.

• Maintained up to date knowledge of products and services. • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. • Worked to address all customer concerns in a timely and effective manner. • Handled average volume of calls on a day to day basis with a sense of calm and good work ethic. • Developed successful tactics to sell products and services to customers. • Worked to understand the needs of each customer.