SUPERVISOR X BOOKKEEPER X PAYROLL SPECIALIST X ADMIN

As a Branch Manager at Cebuana Lhuillier, I led a team in delivering exceptional customer service to a diverse client base. I ensured smooth daily operations, promptly addressed client concerns, and provided guidance on financial products, insurance, and jewelry services. I trained and coached staff to maintain high service standards, built strong relationships with customers, and consistently exceeded client satisfaction targets. My hands-on approach and focus on efficient, friendly, and personalized service contributed to the branch’s recognition as a top-performing location in the region.

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During my tenure at Cebuana Lhuillier, I gained extensive experience in office administration, overseeing the daily operations of a busy branch. My responsibilities included managing client accounts, processing financial transactions, and ensuring that all documents and records were accurate, organized, and compliant with company policies. I coordinated schedules, handled correspondence, and supported the sales and insurance teams by preparing reports and maintaining efficient workflows. In addition, I trained and supervised staff, fostering a productive and professional work environment. My role required strong organizational skills, attention to detail, and excellent communication, enabling me to maintain smooth operations while providing exceptional service to clients. This experience has equipped me with the skills and professionalism necessary to contribute effectively to any administrative or client-focused role.

Managed executive communications and inbox workflows, ensuring prioritization, clarity and timely responses with internal and external communications. Oversaw complex calendar management across multiple time zones, safeguarding time for strategic priorities and anticipating conflicts. Provided high level administrative and scheduling support and coordinated virtual meetings with vendors freelancers or service provider and prepare agendas, materials and minutes. Invoice tracking, expense reports, and basic bookkeeping support. Tracked organizational priorities, deadlines and deliverables to ensure alignment across leadership and teams. Handled sensitive information with strict confidentiality and act as a trusted point of contact for leadership.

Processed payroll for employees, ensuring accurate computation of salaries, overtime, and deductions. Maintained payroll records and employee information with confidentiality. Recorded daily financial transactions and updated accounting records. Managed accounts payable and accounts receivable. Prepared invoices, vouchers, and financial reports. Reconciled bank statements and monitored cash flow. Assisted in budget preparation and financial documentation. Ensured accuracy and compliance with organizational policies and accounting procedures. Coordinated with management regarding payroll and financial concerns. Maintained organized filing systems for financial and payroll records.