With 11 years of experience in the call center industry, ranging from Customer Service Representative to Associate Manager, I bring a wealth of knowledge in managing diverse accounts and coaching agents to excel in customer service, sales, and technical support. My proficiency in tools such as CRM, Verint, MS Excel, and Salesforce enables me to streamline operations and enhance performance. This expertise allows me to provide valuable insights and strategies to optimize processes and drive business success.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 6 months - 1 year
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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