Experienced Customer Care Specialist & Administrative Assistant | Chat Support |

With 3 years of experience in the BPO hybrid industry, I have honed my skills in handling chat, email, and voice interactions. My background in managing customer concerns related to food service products, such as tracking, produce issues, and meal contents, has equipped me with the ability to address a wide range of customer inquiries effectively. I pride myself on being a top performer, consistently meeting all metrics and working with integrity. My proactive and creative approach ensures that I provide thoughtful responses to enhance the customer experience. I am confident that my skills and dedication make me an ideal candidate for the Chat Support Specialist role. I look forward to the opportunity to contribute to your team.

Customer Service / Technical Support – E-Commerce (HelloFresh, Chef’s Plate, Factor) Handled high-volume chat, email, and voice interactions Managed sensitive customer information with strict confidentiality Resolved escalations and prevented unnecessary leadership involvement Identified recurring issues and improved processes Consistently met KPIs and maintained reliability metrics