Virtual Assistant

As technical support, I identify and fix any hardware, firmware, or payment issues with trail cameras via email, chat, or phone calls. I assist clients with the installation, customization, and minor repairs of their specific cameras. To maintain the productivity of each camera, I identify and resolve procedural and technological issues. Managing cases that represent billing requests or problems is also an aspect of my work.

Experienced in handling day-to-day administrative tasks, including email management, calendar coordination, report creation, data tracking, documentation, and process review. Strong background in client communication and organizing workflows from my roles as a QA, Technical Support Representative, and Appointment Setter. Proficient in Google Workspace, Microsoft Office, Microsoft Teams, and CRM tools.

I can operate Word, Excel, and PowerPoint, among other fundamental Microsoft programs.

I can operate Word, Excel, and PowerPoint, among other fundamental Microsoft programs.

Canva has been a source of enjoyment since high school, and I continue to use it to expand my creativity.

As an appointment setter, my role was to make calls and establish meetings amongst branch managers to minimize the friction involved in bringing them together and completing a deal at those meetings.

Making infographics on a variety of subjects and using illustrations to tell a story or convey a point is something I really enjoy doing.

I can operate Word, Excel, and PowerPoint, among other fundamental Microsoft programs.

As an outbound representative, I persuaded customers to file taxes with our business rather than one of our rivals. Helping Australian nationals file their taxes involves giving them step-by-step instructions on uploading the required documents through phone calls.