Overview
Looking for full-time work (8 hours/day)
at $2.83/hour ($544.00/month)
High school diploma
Last Active
June 28th, 2026 (today)
Member Since
January 14th, 2024
Profile Description
An experienced customer service professional and virtual assistant with a proven track record in both administrative management and BPO operations. Having transitioned from frontline support to a Quality Analyst role, I bring a unique combination of sharp organizational skills, an eye for detail, and a deep understanding of what drives an exceptional customer experience. I am highly adaptable, effective at managing complex schedules, and dedicated to maintaining high performance standards across all tasks.
Top Skills
Customer Support
Experience: 2 - 5 years
During my time as a frontline customer service agent, I consistently achieved top-tier customer satisfaction ratings by pairing efficient problem-solving with genuine empathy. By focusing on active listening and treating every caller as a priority, I regularly exceeded performance benchmarks and turned frustrated customers into loyal advocates.
Office and Administration » Quality Assurance
Experience: Less than 6 months
As a BPO Quality Assurance professional, I served as the critical bridge between company standards and frontline performance. In this role, I audited customer interactions, provided actionable coaching to help agents succeed, aligned evaluation standards through team calibrations, and analyzed trends to drive continuous operational improvement.
Other Skills
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- QUEZON CITY, METRO MANILA
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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