CSR/SALES AND VIRTUAL ASSISTANT

Performed accurate data entry using spreadsheets, Google Sheets, and CRM tools Managed and cleaned email lists to ensure high deliverability and open rates. Created, scheduled, and tracked email marketing campaigns using Mailchimp and Active Campaign.Generated weekly and monthly reports based on campaign performance. Assisted with audience segmentation and A/B testing. Responded to client inquiries and managed inbox efficiently.

Managed daily administrative tasks such as calendar management, email handling, and meeting coordination. Prepared reports, presentations, and documents as requested. Assisted in organizing virtual meetings, taking minutes, and summarizing action items.Maintained accurate and confidential records for clients. Communicated with vendors, clients, and team members on behalf of the client. Performed internet research and compiled relevant information.

Delivered high-quality customer support through phone, email, and chat in a fast-paced environment Handled patient inquiries, complaints, and requests with empathy and professionalism Used CRM systems to document interactions and update customer records accurately Achieved performance targets for response time, quality, and customer satisfaction Developed strong communication, problem-solving, and time management skills