Elenell-joy

Technical Support | Customer Service: Quality Assurance

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Overview

Looking for full-time work (8 hours/day)

at $3.91/hour ($752.00/month)

Bachelors degree

Last Active

June 27th, 2026 (yesterday)

Member Since

January 13th, 2024

Profile Description

I am a Customer Experience & Quality Specialist with 9 years of professional experience in the financial and tech industries. My career began in Technical Support (2016–2021), where I honed my customer service and problem-solving skills, and progressed to Quality Coaching (2021–present), where I focus on auditing, coaching, and process improvement.

Key strengths include:
> Conducting audits and calibration sessions to ensure consistent quality standards
> Root cause analysis and action planning to improve efficiency and compliance
> Process documentation and training material development for clear knowledge sharing
> Mentoring new Quality Coaches and supporting their professional growth
> Driving operational efficiency through automation and reporting dashboards

I am passionate about building a culture of quality, simplifying complex concepts, and ensuring excellent customer experiences.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

I have a solid foundation in technical troubleshooting and issue resolution, gained from years of experience assisting customers with system, connectivity, and product-related concerns. I’m confident in analyzing root causes, identifying effective solutions, and ensuring minimal downtime while maintaining a high level of accuracy and professionalism.

Customer Support » Customer Service

Experience: 5 - 10 years

My background in customer service has strengthened my communication, empathy, and problem-solving skills. I’m skilled at handling inquiries, complaints, and requests with patience and efficiency—always prioritizing customer satisfaction while protecting company interests.

Office and Administration » Quality Assurance

Experience: 2 - 5 years

As a Quality Coach, I’ve developed expertise in monitoring interactions, conducting audits, and providing constructive feedback to improve overall service quality. I’m experienced in identifying trends, recommending process improvements, and ensuring compliance with both internal and regulatory standards.

Other Skills

Basic Information

Age: 31

Gender: Female

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Address

Tests Taken: IQ
Score: 131: DISC
Dominance: 13
Influence: 19
Steadiness: 39
Compliance: 30: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”