Virtual Assistant/Online Business Management/Customer Servic

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

July 5th, 2026 (4 days ago)

Member Since

January 12th, 2024

Profile Description

Hello! My name is Marg, and I possess a strong foundation in customer service and sales, having cultivated a diverse skill set over the years. In 2022, I embarked on my career as a Customer Service Representative within the BPO industry, where I worked for a telecommunications company. This initial role was pivotal in my professional development, as it allowed me to gain invaluable experience in assisting customers and resolving technical issues. Through this experience, I was able to refine my communication skills and enhance my ability to provide effective support.

Following my tenure in customer service, I transitioned to a Sales Representative position, where I gained insights into both the e-commerce and retail sectors. This experience broadened my understanding of various sales dynamics and taught me how to tailor my approach based on individual customer interactions. I learned the importance of building rapport and establishing trust, which has significantly enriched my customer relationship skills.

Moreover, I bring extensive experience with a variety of Customer Relationship Management (CRM) systems and softphone applications, such as ZOHO, Freshdesk, HubSpot, Salesforce, OrderLogix, RingCentral, Vici Dial, 3CX Softphone, Missive, and Avaya. My proficiency with these tools not only enables me to streamline processes but also enhances the overall quality of customer interactions. By leveraging these technologies, I can effectively manage customer data, track interactions, and improve communication flow, ultimately leading to greater customer satisfaction and loyalty.

As I continue to develop my career, I am eager to apply my skills and experiences to new challenges, contributing to a team that values excellence in customer service and sales.