As a Travel Consultant, I specialize in helping travelers book and manage flights and car rentals using various GDS systems, including Sabre, Amadeus, Worldspan, Farelogix, and Apollo.
I address customer service needs such as schedule changes, name corrections, voluntary and involuntary exchanges, and refunds, providing timely and effective resolutions through phone,
I hold a Bachelor of Business Administration focus on Marketing, which has equipped me with a solid understanding of travelers' needs and how to market services effectively.
Additionally, I am skilled in advanced booking techniques, including booking with mileage points and using Hidden City strategies to provide customers with the best options.
With over seven years of experience in the travel industry, I have held roles as a Team Lead and Subject Matter Expert. My responsibilities have included coaching and auditing agents, reviewing and
My passion for the travel industry and dedication to customer service help me guide clients through every step of their journey with confidence and ease.
Experience: 5 - 10 years
Experience: 2 - 5 years
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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