Virtual Professional

Lead and coach 10-15 agents weekly by targeting the behaviors on how to handle their tickets to hit target Setting performance goals and deadlines that align with a company's plans and vision is crucial for driving organizational success. Organize workflow and ensure that employees understand their duties or delegated tasks Monitor employee productivity and provide constructive feedback and coaching Handling complaints from both employees and customers is an essential aspect of maintaining a positive working environment and providing excellent customer service. Maintain timekeeping and personnel records Effective communication between upper management and employees is crucial for a well-functioning organization. Prepare and submit performance reports Recognizing and rewarding team members on a monthly basis can boost morale, motivation, and productivity. Hire and train new employees Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Recent Skills and Experiences: - Knowledgeable in different travel platforms like Booking.com, Airbnb, VRBO, Expedia, and many more. - I was trained in using different software and tools including: Trello, Slack, Asana, Breezeway, Monday Board, Ownerrez, Lodgify, Minut, Web Hosting, Canva, Docusign, Google Sheets, Hospitable, Pricelabs and other related tools used for Short Term Rental Management - Workflow creation for maintenance, cleaning, reviews, claims etc ● Manage listings, create and publish in Airbnb from scratch (adding descriptions, photos, publishing properties) ● Set a schedule with cleaners, maintenance, and handyman ● Create house manuals using Canva ● Manage negative reviews by disputing them with the channel provider ● Make sure that all amenities are accurate on each property ● Post advertisements on different social media ● Help guests with reservation inquiries and confirmed reservation details ● Knowledgeable in using Guesty, Asana, Monday Board, Open Phone, Ring, Slack, Point Central, Hospitable, Price Labs, Airbnb, VRBO, SmartThings, Minut, Wyze, and many more.