Medical Virtual Assistant

•Provided detailed explanations of coverage, benefits, and out-of-pocket costs.

• Manage client communications via phone and email, ensuring timely and professional responses (within 24 hours). • Maintain and update client records with strong attention to accuracy and compliance standards. • Coordinate appointments and follow-ups, ensuring organized scheduling workflows. • Prepare and manage documentation, demonstrating high attention to detail and process adherence. • Implement Recommendations on Record of Advice and Statement of advice. • Work independently with minimal supervision while meeting deadlines and maintaining quality output.

• Handled high-volume inbound/outbound calls for a U.S.-based eye clinic. • Assisted patients with billing inquiries, insurance coverage, and payment concerns. • Coordinated with billing teams to review, correct, and resubmit insurance claims. • Maintained accurate patient records and ensured proper documentation.