Technical Support Representative

I have experienced for five years as a Service Level Manager in a corporate telecom company in the Philippines. I have experienced in email/call support using different tools such as ticketing system and CRM (BSS, Salesforce). Provides technical support on corporate telecom services; conduct troubleshooting using different monitoring tools, documenting every step of the isolation until full resolution of the outage on the ticketing system. Provides phone and email update to the customer and coordination with the Field Engineers for joint testing/onsite checking of the circuit. Make reports of AfterSales Tech and provide analysis on the data gathered.

I have completed the Social Media Management course which includes Social Media Growth Strategy, Content Creation, Graphic Design and Hashtag Research.