Michaela
Technical Support Representative
Overview
Looking for full-time work (8 hours/day)
at $12.00/hour ($2,112.00/month)
Bachelors degree
Last Active
April 29th, 2024 (17 days ago)
Member Since
January 5th, 2024
Profile Description
I have the ability to learn quickly, determination to succeed and positive attitude.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
I have experienced for five years as a Service Level Manager in a corporate telecom company in the Philippines. I have experienced in email/call support using different tools such as ticketing system and CRM (BSS, Salesforce). Provides technical support on corporate telecom services; conduct troubleshooting using different monitoring tools, documenting every step of the isolation until full resolution of the outage on the ticketing system. Provides phone and email update to the customer and coordination with the Field Engineers for joint testing/onsite checking of the circuit. Make reports of AfterSales Tech and provide analysis on the data gathered.
Other Skills
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Santa Cruz, Laguna
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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