I am a dedicated Healthcare Executive Assistant / Medical Virtual Assistant with extensive experience in insurance verification, medical billing, claims analysis, and the full Revenue Cycle Management (RCM) process. My background includes auditing accounts, resolving claim denials, ensuring compliance with payer guidelines, AR follow-up, medical billing, patient scheduling, appeals writing, and identifying process improvements to enhance accuracy and efficiency throughout the billing cycle.
Beyond RCM, I bring strong administrative and scheduling capabilities. I’ve managed complex calendars for healthcare providers and executives, coordinated meetings across multiple time zones, organized travel arrangements, and supported virtual conferencing through platforms such as Outlook, Google Calendar, Teams, Zoom, and RingCentral. I also have experience as a Virtual Assistant, providing remote administrative support by managing communications, maintaining organized digital filing systems, and preparing reports and correspondence.
I am proficient in CRM systems and have hands-on experience with EHR/EMR platforms including Epic, Cerner, NikoHealth, eClinicalWorks, Athenahealth, Ace System, and AdvancedMD. I regularly leverage these systems to support documentation accuracy, streamline workflows, and ensure compliance across healthcare operations.
My earlier experience in sales helped me develop strong communication and interpersonal skills, which I now use to lead calibration calls, facilitate collaboration across teams, and ensure alignment on goals and expectations. I am proficient in Microsoft Office tools including Word, Excel, and PowerPoint, and regularly use them to support reporting, documentation, and presentations.
With a well-rounded background in healthcare operations, administrative support, and remote work environments, I bring focus, adaptability, and a results-driven approach to every role I take on.
Experience: Less than 6 months
Getting all claim status through portals and by calling the insurance payers. Appealing claim denials. Medical records submissions. Claim reimbursement process. Maintaining being top for consecutive months.
Experience: 6 months - 1 year
Auditing the work done by the agent, helping with process development, and doing decks for calibration and refresher. We also trained the new associate that was newly hired on the patient access account
Experience: 1 - 2 years
Skilled in verifying patient insurance coverage and benefits through payer portals and direct communication with insurance companies. Proficient in using EMR systems and insurance verification tools such as Availity and Navinet. Experienced in obtaining prior authorizations, confirming eligibility, and accurately documenting insurance details to ensure proper billing and reimbursement. Knowledgeable in medical terminology, CPT and ICD-10 coding basics, and a variety of insurance plans including Medicare, Medicaid, HMO, and PPO. Strong attention to detail, excellent communication skills, and the ability to manage multiple tasks in a fast-paced healthcare environment while maintaining compliance with HIPAA regulations.
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