-PROPERTY MANAGEMENT- I am a Virtual Assistant specializing in the Short-Term Rental (STR) industry, with over four years of experience in U.S. rental management and vacation rentals. My background includes managing individual homes, cabins, hotels, hotel-style properties, and retreat venues. In my previous role, I supported the management of over 300 properties as part of a full-service property management team.
I have nearly seven months of experience as a cold caller in the real estate industry, assisting with lead generation and client outreach.
I also bring one year of experience in the BPO industry, where I worked as an Account Specialist handling healthcare and dental accounts.RESPONSIBILITIES:
-Guest Experience, Customer Service Support, Phone Support, Chat Support,
Tools USED:
Guesty, Airbnb. VRBO.
Experience: 2 - 5 years
Guest Experience Associate, guest relations.
Experience: 2 - 5 years
Short term rental VA
Experience: 2 - 5 years
Airbnb VA, guest services associate.
Experience: 2 - 5 years
Guest Services Associate
Experience: 2 - 5 years
Customer Service Representative
Experience: 2 - 5 years
Reservations tracking, Refunds tracking, Complaints tracking.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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