Social Media Manager | Virtual Assistant

Overview

Looking for part-time work (5 hours/day)

at $8.31/hour ($1,000.00/month)

Bachelors Degree

Last Active

June 25th, 2026 (yesterday)

Member Since

July 5th, 2016

Profile Description

I've had vast experience in customer service especially handling escalations over the phone and through email. Attention to detail and delivering what is expected of me is my number one priority. I am always open to constructive criticism and adaptable to changes, always up to challenges and open to new learnings. I am knowledgeable in Microsoft Office applications, Data Entry, and CRM (Salesforce, ZOHO, Asana, Bitrix24, and Hubspot). Also, trained with the Sabre system.

May 2022 to Present
Travel Planner
Europe Holidays

Sep 2016 up to May 2022
Getaway Specialist/Operations Manager
View Retreats

Sep 2014 - Aug 2016
1 year 11 months
Guest Relations Coordinator
Sitel Philippines Corporation
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Customer Service
Role: Supervisor
Handle complaints that cannot be resolved at the Guest Contact Centre.

Jun 2014 - Sep 2014
3 months
Online Guest Services
Sitel Philippines Corporation
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Customer Service
Role: Customer Service - General (Email Support)
Handle online inquiries of guests for general processes and fare rules of tickets.

Apr 2014 - Jun 2014
2 months
Front Office Agent
Sitel Philippines Corporation
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Customer Service
Role: Customer Service - General
Handles activation for a premiu ---------- mbership account for an international airline,
including updating accounts and the general process of eligibility on promotions offered.

Jan 2009 - Apr 2014
5 years 3 months
Escalation Supervisor/Product Specialist
SITEL PHILIPPINES
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Customer Service
Role: Supervisor
Handle calls that require special assistance and assist agents who normally have
difficulties with processes in regards to services that we offer such as changes, cancellations, and credits. Assisting guest who is not satisfied with the charges and inclusions of the fares purchased. Taking commendations for agents and escalated calls for dissatisfied guests.

Dec 2007 - Jan 2009
1 year 1 month
Customer Service Representative
Sitel Philippines Corporation
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Customer Service
Role: Customer Service - General
Handle general inquiries and assist in booking flights.