Experienced Senior Appointment Setter / Dispatcher and Senior Customer Service Representative with a total of 6 years of professional experience in customer support, scheduling coordination, dispatch operations, and client relations. Possesses 5 years of expertise in managing high-volume appointment setting, coordinating dispatch schedules, handling inbound and outbound communications, and ensuring smooth daily operations for teams and clients. Additionally, brings 1 year of experience as a Senior Customer Service Representative, providing leadership support, resolving escalated customer concerns, and delivering exceptional customer experiences across multiple communication channels.
Highly skilled in conflict resolution, multitasking, and team coordination. Known for strong communication skills, attention to detail, professionalism, and the ability to thrive in fast-paced environments while consistently meeting performance goals and customer satisfaction standards.
Experience: 1 - 2 years
I have a year of Experience as a Customer Service Representative in a Telecommunication Account. 6 months as a regular agent and almost a year as a team leader.
Experience: 2 - 5 years
I've worked as a Senior Appointment Setter/Dispatcher for 3 years, primarily in the Locksmith, Garage Door, and Handyman service industries.
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