I am a highly motivated and results-driven Virtual Executive Assistant with extensive experience supporting CEOs and business owners in the lead generation, pay-per-call, and digital marketing industries. I specialize in managing daily operations, coordinating business partnerships, and ensuring smooth communication between clients, publishers, buyers, and internal teams.
In my current role as an Executive Assistant to the CEO, I help identify and onboard potential business partners, including buyers and publishers, while supporting the growth and expansion of multiple campaigns. I have hands-on experience setting up and managing campaigns through platforms such as TrackDrive, Retreaver, and other call-tracking systems. My responsibilities also include monitoring call center performance, reviewing call quality, tracking campaign metrics, invoicing clients and partners, onboarding new clients, and providing operational support to ensure campaigns run efficiently.
My professional background also includes experience as a Sales Representative, Customer Service Representative, and Sales Development Representative Manager. These roles have strengthened my communication, leadership, problem-solving, and client relationship management skills. I successfully served as a Team Leader/Supervisor in a prequalification campaign for over three years, where I managed team performance, coached agents, and ensured operational targets were consistently met.
I am known for being dependable, detail-oriented, and proactive. I take ownership of my work and consistently focus on achieving measurable results. I thrive in fast-paced environments, adapt quickly to new challenges, and am committed to helping businesses grow through efficient operations and strong partner relationships.
While managing multiple priorities can sometimes be challenging, I address this by organizing tasks based on urgency and impact, maintaining clear workflows, and ensuring deadlines are met without compromising quality. This disciplined approach allows me to remain productive, efficient, and focused even under pressure.
Core Skills:
• Executive & CEO Assistance
• Operations Management
• Lead Generation & Partner Outreach
• Buyer & Publisher Acquisition
• Client Onboarding & Relationship Management
• TrackDrive & Retreaver Campaign Setup
• Call Center Performance Monitoring
• Call Quality Assurance
• Invoicing & Administrative Support
• CRM & Data Management
• Team Leadership & Training
• Customer Service & Sales
• Project Coordination
• Process Improvement
I am committed to delivering exceptional support, maintaining high standards of professionalism, and contributing to the long-term success of the organizations I work with.
Experience: 2 - 5 years
Customer Support Management (CSM) refers to the processes, strategies, and tools used to handle customer inquiries, resolve issues, and enhance customer satisfaction. It ensures that customers receive timely and efficient support, leading to improved customer retention, brand loyalty, and business growth.
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