Team Manager

Been with AT&T for 5 years. 1 year as agent, 3 years as escalation and 1 year as Team Leader. Task assign to us is to help customer troubleshoot their service and also assist customer with billing concern.

- Submit a claim to the insurance of the defendant and/or the client - Called the police station to inquire about the police report's status - Submit an SR1/SR19 to the DMV on the client's behalf - Follow up with the client's or defendant's insurance to request the necessary documents for the claim and check the claim's liability stance - Sorting emails and mailed documents - Draft and submit a letter of representation to the insurance company of the client or defendant - Managed end-to-end retrieval of medical records and billing from healthcare providers, including submitting and tracking requests through platforms such as Ciox, MRO, ChartSwap etc. - Followed through on outstanding requests to ensure timely receipt of records - Reviewed documents for accuracy, completeness, and compliance with requirements - Maintained organized documentation and updated case management systems - Prepare a demand Packet

Team Leader on a telco account (A&T) for more than a year. Responsible in checking agents performance and identifying opportunities to help them grow

On my current job we're selling service to US Veteran to help them get Pension for their disability