Social Media Manager | Customer Service Representative | E-commerce VA

Created engaging content for social media including captions, basic graphics, and short-form posts. Assisted with content planning, followed brand guidelines, and adapted content to different platforms such as Facebook and Instagram.

Supported social media marketing efforts through content posting, audience engagement, and basic performance tracking. Familiar with Facebook and Instagram best practices and trends.

As a customer service representative my behaviors and characteristics that enables me to attend to the demands of customers and create a satisfying experience. Generally speaking, problem-solving and communication are key components of customer service abilities. One of the most important parts of me as  customer service giving instances of issues i have previously resolved together with the steps I took to come up with a solution will help demonstrate your problem-solving abilities.

Familiar with HubSpot CRM for basic tasks such as managing contacts, updating records, tracking deals, and logging notes or activities. Able to follow workflows and maintain organized CRM data.