Customer Service Excellence: Demonstrated exceptional customer service skills while handling AT&T customer inquiries and concerns. Experienced in creating an effective, organize environment in which I can excel at focusing time on providing top level client support, resolving issues at the lowest level and developing relationships to ensure loyalty and growth. Customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with
extreme confidentiality. I strive in a fast-paced, virtual environment following established procedure and practices to exceed all customer expectations.
As a Lead Generation Specialist, I excel in identifying and cultivating potential leads to drive business growth and increase revenue. Leveraging my strong analytical skills and strategic mindset, I develop targeted approaches to engage prospects and nurture relationships through various channels, including digital marketing, social media, and networking events.
Experience: 1 - 2 years
-Built rapport with customers through courteous and professional communications. -Assisted in transitioning from AT&T ISM to chat and call support. -Manage sales and billing inquiries, ensuring customer satisfaction. -Addressed customer service enquires quickly and accurately. -Handled high-volume telephone calls and chats to address and resolve customer queries. -Asked customers targeted questions throughout troubleshooting to determine smart solutions. -Applied correct hold and transfer procedures, consistently keeping call times within timeframe target. -Dealt with complex customer complaints professionally and politely, resolving issues with favorable solutions
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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