Customer Service/Technical support

Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

Bachelors degree

Last Active

July 8th, 2026 (4 days ago)

Member Since

November 22nd, 2023

Profile Description

About Me
I am a Technical Customer Service Specialist with over 20 years of experience supporting global enterprise platforms like Dell, American Express, and LexisNexis. Throughout my career, I have evolved from a hardware specialist to a Team Lead and Subject Matter Expert (SME), giving me a unique perspective on both deep-level technical troubleshooting and high-level team management.

As a Virtual Assistant, I don't just solve tickets; I optimize the entire customer experience. I combine my Computer Engineering background with advanced proficiency in Salesforce, Zendesk, and G-Suite to help business owners build a support system that is both technically sound and customer-centric. Whether you need someone to handle complex technical escalations, manage your CRM, or lead your support operations, I bring the veteran expertise needed to get the job done right the first time.

Career Highlights
• Online Technical Support | LexisNexis (2018–2026)
Provided Tier 1-2 support for proprietary legal/risk platforms. Managed high-level escalations using Salesforce and maintained 100% customer ownership through resolution.
• Campaign Manager / QA | Voiceless Technologies (2014–2018)
Directed campaign workflows and quality assurance, ensuring 100% data integrity and system accuracy for high-stakes projects.
• Team Lead & Subject Matter Expert (SME) | VXI Global Solutions (2008–2014)
o Leadership: Promoted to Team Lead to oversee support operations and ensure team KPIs were met.
o Expertise: Served as the Subject Matter Expert for American Express accounts, handling the most complex technical and billing escalations.
o Performance: Maintained a 95% satisfaction rate through superior client handling and troubleshooting logic.