General Virtual Assistant

Overview

Looking for part-time work (5 hours/day)

at $3.69/hour ($446.00/month)

Associates degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

November 21st, 2023

Profile Description

Reliable and detail-oriented professional with over 6 years of experience in the BPO industry, specializing in
customer service, collections, and client communication. Currently transitioning into the Virtual Assistant field
with the goal of helping business owners stay organized and productive through dependable support in
administrative tasks and social media management. Known for being a fast learner, a strong communicator, and
someone who thrives in fast-paced, remote work environments.

05/2022 – 10/2022
Customer Service Representative / Concentrix
• Answering questions about the company’s products or services.
• Processing orders and transactions.
• Resolving issues and troubleshooting technical problems.
• Delivering information about a company’s offerings
• Providing proactive customer outreach.
• Handling customer complaints.
• Collecting and analyzing customer feedback

08/2020 – 04/2022
Collections Representative (Tier 2 Escalation) / SITEL
Group
• Trained new tea ---------- mbers on scripts, company services and collection strategies.
• Resolved challenging situations with friendly but firm strategies.
• Delivered exceptional customer service on collection calls and maintained calm and professional
demeanor.
• Processed payments and contracts on accounts.
• Negotiated to collect balance in full.

02/2020 – 03/2020
Publishing Consultant / Author Solutions
• Carried out day-to-day duties
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Work with customers to understand their needs and provide excellent service.

10/2017 – 02/2020
Collections Specialist / Wipro Ltd.
• Counseled customers on payment options and arranged installment agreements.
• Maintained a high volume of calls and met the demands of a busy and productive group.
• Achieved performance goals on a consistent basis.
• Used probing technique to determine customer’s reason for delinquency.

11/2014 – 10/2017
Service Crew / Golden Arches Development Corp.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Verified freshness of food and ingredients by checking for quality, keeping track of new and
expired items, and rotating stocks.
• Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
• Assisted tea ---------- mbers with tasks, increasing overall efficiency and achieving improved
customer satisfaction.