Dedicated and detail-oriented professional with expertise in data entry, sales support, and customer relations. Experienced in maintaining accurate databases, processing transactions, responding to customer inquiries, and assisting in sales growth. Adept at multitasking, problem-solving, and working under pressure while maintaining high accuracy and productivity.
Experience: 2 - 5 years
•Communicates effectively with individuals/teams in the program to ensure high quality and timely resolution. •Clarifies customer requirements; probe for and confirm understanding of requirements or problem. •Utilizes standard procedures when resolving customer issues or performing research. •Prepares complete and accurate work including appropriately notating accounts as required. •Maintains basic knowledge of client products and/or services. •Operates computer to key and/or verify information.
Experience: 6 months - 1 year
•Contacting prospective customers via phone call, text, or email. •Convert both warm and cold leads into a sale. •Convince prospect customers to use existing vouchers. •Create a long lasting relationship with clients. •Contribute to improving the current workflow by creating and/or modifying existing call flows and scripts to improve conversion rates.
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