Lyzadeen
Customer Service | Quality Assurance Analyst
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.55/hour ($880.00/month)
Bachelors degree
Last Active
June 30th, 2026 (9 days ago)
Member Since
November 8th, 2023
Profile Description
I'm a detail-oriented and motivated professional with a solid
background in Quality Assurance and customer support. Over the
years, I’ve worked closely with teams to evaluate performance, lead
calibration sessions, and spot trends that help improve processes and
service quality. I have experience managing diverse customer service
accounts, which has strengthened my adaptability and
communication skills in handling varied customer needs effectively. I
take pride in being reliable, organized, and someone who gets things
done. Whether working independently or with a team, I always aim to
deliver consistent, high-quality results while keeping things running
smoothly.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
I have provided front-line customer support across a wide range of services, including handling returns, product concerns, and technical issues. My experience includes assisting test-takers during self-administered COVID-19 testing sessions, supporting residential customers with internet and wireless service inquiries, and delivering seasonal assistance for floral orders and related requests. I have also provided technical help for electronics and internet-related issues, ensuring clear communication, efficient resolution, and a positive customer experience across all interactions.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
I have overseen quality assurance processes for customer support teams, conducting regular evaluations to ensure compliance with company standards and client expectations. Conducted calibration sessions to align scoring methods across QA and operations teams, identified service trends and recurring issues, and provided timely feedback to drive improvements. Additionally, I supported coaching initiatives and enhanced team performance through detailed analysis and reporting.
Other Skills
Basic Information
- Age
- 30
- Gender
- Female
- Website
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- Address
- Tests Taken
- DISC
- Dominance: 32%
- Influence: 16%
- Steadiness: 34%
- Compliance: 18%
- Government ID
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