I make sure your computers, networks, and software applications work perfectly, so your team can concentrate on what they do best. I keep your operations running smoothly by troubleshooting and resolving issues quickly.
Experience: 5 - 10 years
I have 8 years of experience in IT support, providing first and second-line technical support. I handled Active Directory and Microsoft 365 administration, including account setup, permission management, configuration, and license assignment. I performed advanced troubleshooting for Windows 10/11 desktops and laptops, resolving driver conflicts, profile corruption, and performance issues. Additionally, I supported Microsoft 365 services (Exchange Online, SharePoint, and Teams), including mailbox management, mail flow troubleshooting, licensing, and security policy configuration.
Experience: 1 - 2 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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