Remote IT Support / VA

I worked as an IT Support Specialist in a corporate office, where I provided technical assistance to employees and ensured smooth daily operations. My responsibilities included troubleshooting hardware, software, and network issues, managing user accounts and email systems, and guiding non-technical staff through solutions in a clear and professional manner.

I have strong computer literacy skills developed through my background in IT support and office administration. I am proficient in using productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail, Calendar). My experience includes preparing reports, managing emails and schedules, handling data entry, and supporting daily office operations with accuracy and efficiency.

I have hands-on experience in network administration and troubleshooting, gained from my role in IT support within a corporate office. My responsibilities included diagnosing and resolving connectivity issues, ensuring stable network performance, and assisting users with access problems.