During the past 5 years, I have built my career mainly around Customers Service, providing essential capabilities with MS Office Suite, Quick books Accounting and Computer components both in hardware and software troubleshooting. Building and maintaining clientele - lists were paramount to the organizations I worked with in the past. As well as unsurpassed customer friendly relationships, this has influenced many individuals to remain with these establishments during the economic downturn.
I also have great telephone skills, in which I was trained to help persons over the phone. Please allow me to bring my impeccable skills and experience to your establishment, while we both grow.
Professional Efficiencies
* Provided a single point of contact for all users to report problems and assist to raise service requests.
* Provided help desk and basic IT support to customers for troubleshooting problems with VoIP devices.
* Obtained advice from senior staff to solve the complex issues and they may lead to complains.
* Responded quickly, receive calls and give solution about specific problems.
* Attended seminars to increase information in solving complex issues.
* Excellent in communication so as to keep strong relationship with customers.
* Has superb English communication.
* Able to handle work simultaneously at a time.
* Proficient in keep details of users; which are used in future to solve complex issues.
* Able to create databases of different users for different applications.
* Have good knowledge of Microsoft Office Suite.
* Soft spoken, debonair and disciplined.
* Pleasing personality.
* Ability to work a full-time, providing more than 8 hrs per day
* Strong interpersonal, communication, organization and follow-through skills.
* Maintained a fair and consistent set of standards.
* Set the priorities and manage time prudently.
* Maintained the records and documents pertaining to work.
* Provided advises to the employees.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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