Multi-Channel Support & Resolution Specialist

I’ve been stuck into the world of customer support for nearly four years now, and honestly, I’ve seen a bit of everything. My time has been split across both UK and US accounts, so I’m well-versed in navigating different cultures and expectations without breaking a sweat. I’d definitely call myself a bit of an all-rounder. I’ve handled the fast pace of inbound and outbound calls, worked the floor in sales, and spent a good chunk of time in retention, where the real challenge is turning a 'no' into a 'yes.' Beyond the basics, I’ve stepped up as a Resolution Agent, taking on the tricky cases that need a calm head and a fair outcome. Most recently, I’ve been working as a Senior Patient Coordinator, which really honed my ability to handle sensitive situations with the right level of care and precision.