Hi, I’m Jhunessa — a dedicated and results-driven Virtual Assistant specializing in Lead Generation, Cold Calling, and Customer Support.
I have hands-on experience working in a fast-paced environment where I handled high-volume outbound calls (up to 700 calls per day), generated qualified leads, and consistently booked appointments that helped drive business growth. I’m confident speaking with prospects, handling objections, and turning conversations into opportunities.
In addition, I have experience in customer retention and support across phone,
I am also skilled in using CRM tools like Salesforce Service Cloud and HubSpot to manage leads, update records, and ensure proper follow-ups.
Here’s how I can help your business:
• Lead generation and prospecting
• Cold calling and appointment setting
• Customer support (phone,
• CRM management and data tracking
• Handling objections and improving conversions
I am reliable, detail-oriented, and easy to work with. I take initiative, follow instructions well, and always aim to deliver results.
If you’re looking for someone who can help grow your business and support your customers professionally, I’d be happy to be part of your team.
Experience: 6 months - 1 year
Builds and maintains tracking systems, reporting dashboards, and structured logs in Google Sheets and Excel. Turns raw data into clean, readable records that support informed decision-making.
Experience: 6 months - 1 year
Organises appointments, deadlines, and team schedules to keep operations running without overlap or missed commitments. Comfortable managing calendars across time zones.
Experience: 1 - 2 years
Processes high volumes of data accurately and efficiently. Experienced in maintaining structured records across CRM platforms, spreadsheets, and internal systems with consistent attention to detail.
Experience: 6 months - 1 year
Word, Excel, Outlook for reporting and document management AI Tools (Claude & ChatGPT) — Prompt engineering for document creation, research, and workflow automation
Experience: 6 months - 1 year
Monitors, sorts, and responds to emails with professionalism and timeliness. Flags priority items, drafts responses, and keeps communication organised so nothing falls through the cracks.
Experience: 6 months - 1 year
Docs, Sheets, Calendar, Gmail for remote collaboration Microsoft
Experience: 6 months - 1 year
Tracks and records all money coming in and going out — invoices, payments, and outstanding balances — ensuring every transaction is documented, verified, and traceable with zero missing entries.
Experience: Less than 6 months
Matches recorded transactions against bank and credit card statements to catch discrepancies, prevent errors, and keep the general ledger clean and audit-ready at all times.
Experience: Less than 6 months
Trained in all 6 steps — from collecting and analysing transactions, recording journal entries, preparing trial balances, making adjusting entries, all the way through to producing financial statements.
Experience: 6 months - 1 year
Certified in 5 QBO ProAdvisor modules covering the full workflow — from setting up accounts and recording transactions to running reports and closing periods. Comfortable navigating the QBO Accountant Dashboard and managing multiple client files.
Experience: 6 months - 1 year
Creates and maintains clear, step-by-step process guides and knowledge base articles. Ensures team members can execute tasks consistently and accurately, even without direct supervision.
Experience: 6 months - 1 year
Experience: Less than 6 months
Maintains accurate, up-to-date ledger entries across all accounts. Ensures transactions are properly categorised and that the chart of accounts reflects the true financial position of the business.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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