Technical Operations Specialist / QA Engineer

Verified

With Timeproof

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

May 21st, 2024 (5 days ago)

Member Since

October 29th, 2023

Profile Description

Provide technical operations support for clients that are using our SaaS platform. My daily task includes:
-Tracking of reported bugs via Jira and closely coordinating with the dev team on resolving the issues.
-Provide support via Zendesk on end-user queries regarding the platform.
-Perform QA (Manual) and Regression testing on our platforms after branch updates.
-Create, manage and update runbooks in Confluence and Google Docs to ensure that written SOPs and technical know-hows are up-to date.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

My career revolves around providing end-user support on both clients and management alike. I have supported a variety of industries such as retailing, healthcare, technology and esports gaming.

Customer Support » IT

Experience: 2 - 5 years

I have been working in the IT industry providing end-user and operational support.

Other Skills

Marketing » CRM

Experience: 2 - 5 years

My years of experience has allowed me to use and familiarize different CRM and ITIL tools such as: -Zendesk -ServiceNow -Jira -SAP (CRM) -Salesforce -Dynamics365

Software » Software QA Testing » Functional Testing

Experience: 6 months - 1 year

My Technical Operations job included a QA task (Manual QA) which requires me to test the platform for bugs and other issues that users may stumble upon when using our platform.