John

Sr. TechOps & QA - Online Gaming and Casino

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Overview

Looking for full-time work (8 hours/day)

at $13.25/hour ($2,560.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

October 29th, 2023

Profile Description

Experienced Technical Operations Specialist with a strong background in cloud technologies, technical support, and quality assurance across a variety of industries, including eSports, retail, and IT services. With expertise in providing technical support, i ---------- management, and operations coordination, I have successfully led teams, facilitated cross-functional collaboration, and ensured seamless platform functionality in high-pressure environments.I possess a proven track record in platform troubleshooting, API testing, and system optimization, with hands-on experience in tools like AWS, Salesforce, ServiceNow, and SQL. My expertise also extends to performing comprehensive manual quality assurance (regression, functional, UI, and smoke testing) to ensure platforms meet client requirements and deliver a high-quality user experience.As a proactive problem-solver, I am adept at managing complex technical issues, providing real-time support to both end users and internal teams, and developing clear documentation and runbooks to streamline operational processes. My strong communication skills and ability to train and mentor teams have contributed to improved client satisfaction and operational efficiency.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

My career revolves around providing end-user support on both clients and management alike. I have supported a variety of industries such as retailing, healthcare, technology and esports gaming.

Customer Support » IT

Experience: 2 - 5 years

I have been working in the IT industry providing end-user and operational support.

Software » Software QA Testing » Manual Testing

Experience: Less than 6 months

Perform testing on Web and Mobile Applications

Other Skills

Marketing » CRM

Experience: 2 - 5 years

My years of experience has allowed me to use and familiarize different CRM and ITIL tools such as: -Zendesk -ServiceNow -Jira -SAP (CRM) -Salesforce -Dynamics365

Professional Services » Management Services » Bpo Operations Management

Experience: 1 - 2 years

Managed a group of QA and Technical Operations Engineer to ensure 24/7 continuous platform support. Ensure that platforms are properly tested each deployment and in every stages.

Project Management » Jira

Experience: 5 - 10 years

Track and manage Jira raised tickets to ensure timely resolutions.

Software » Software QA Testing » Functional Testing

Experience: 6 months - 1 year

My Technical Operations job included a QA task (Manual QA) which requires me to test the platform for bugs and other issues that users may stumble upon when using our platform.

Basic Information

Age: 29

Gender: Male

Website: Sign Up with Pro Account to View

Address: Quezon City, Metro Manila

Tests Taken: IQ
Score: 123: DISC
Dominance: 17
Influence: 28
Steadiness: 23
Compliance: 32: English
C1(Advanced)