Esa

Customer Service

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

October 21st, 2023

Profile Description

Dedicated Virtual Assistant

Have you been looking for a personal virtual assistant?

Why you should select me as a personal virtual assistant?

I am an skilled virtual assistant meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.
My objective as a freelancer is to provide quality and reliable service contributing to the success of individuals or professionals seeking Virtual Assistance, Social Media Management, Admin Support, Data Entry, Document Handling, Web Research, Database Building, Calendar Management, Email Handling, and other general admin tasks.

I've been highly trained as a virtual assistant and have developed the skills necessary to deliver high-quality work. My capabilities are not limited as I strive to continue learning and go beyond my comfort zone. My positivity, drive, and eagerness to explore make me the best at what I do, as most of my clients say.

Here are the following services I can offer to you and your business:

* File and document organization
* Email monitoring and organizing
* Social media marketing (Creating Ads on Facebook, and Instagram)
* Content Creation
* Calendar and Schedule Management using Google Calendar
* Writing and maintaining records
* Research, Data Collection, and Data Entry
* Creating social media graphics, brochures, flyers, and banners using Canva

I am highly skilled, enthusiastic, self-motivated. I believe in hard work and honesty. I am always in making a long term professional relationship with my clients to ensure that every project becomes successful. So, if you hire me, I can assure you that you will not regret your decision.

Top Skills

Customer Support » Customer Service

Experience: 1 - 2 years

Customer Service Representative Rocket Locksmith St. Louis MO., USA October 2021 - August 2023 Responsibilities achieved: * Provide exceptional customer service via phone, email, and live chat channels, addressing inquiries, resolving issues, and ensuring customer satisfaction. *Utilize active listening and empathy skills to understand customers' needs and concerns, effectively resolving their problems and inquiries in a timely manner. * Demonstrate comprehensive product knowledge to provide accurate information and assistance to customers regarding product features, usage, and troubleshooting. * Handle a high volume of customer inquiries and requests while maintaining professionalism, patience, and efficiency. * Collaborate closely with cross-functional teams including sales, technical support, and logistics to ensure seamless customer experiences and swift resolution of issues. * Document and track customer interactions, inquiries, and resolutions using CRM software to maintain accurate records and facilitate follow-up when necessary. * Identify opportunities for process improvements and customer service enhancements, providing valuable feedback to management for continuous optimization of service delivery. Skills Utilized: * Excellent communication and interpersonal skills * Strong problem-solving and analytical abilities * Proficiency in CRM software and Microsoft Office Suite * Active listening and empathy * Time management and multitasking * Adaptability and resilience in fast-paced environment

Other Skills

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 128: DISC
Dominance: 36
Influence: 17
Steadiness: 36
Compliance: 11: English
C2(Advanced/Mastery)